Step 1: Complete the Forms First

Organisation is key to preventing mix-ups. Before collecting your DNA samples, fill out the collection and consent forms.

• Fill in details for each test participant on the enclosed form.
• Write clearly and legibly to avoid errors.
• Sign the consent form (required to process your samples). For children under 16, a parent or guardian must sign on their behalf.
• Select your preferred payment option, including split payment or pay-by-link.
• Label the sample collection envelopes for each participant with their details.

Step 2: Collecting the DNA Samples

Once the paperwork is complete, prepare the envelopes and ensure the participant information is written on them before collecting the samples.

Swab the Cheeks:

• Use two swabs per participant.
• Refrain from eating or drinking for at least 1 hour before swabbing to avoid contamination.
• Firmly rub one swab on the inside of the left cheek 20 times. Repeat with the second swab on the right cheek.

Air Dry the Swabs:

• Flick each swab in the air for at least 15 seconds to dry the cotton tips. Avoid handling the cotton ends to prevent contamination.

Seal the Swabs:

• Place both swabs into the appropriate sample envelope, ensuring the details are complete. Seal the envelope securely.

Step 3: Returning Your DNA Samples

• Place the completed forms and sealed sample envelopes into the pre-paid return envelope provided.
• Make a note of your case reference and password from the kit for future communication.
• Samples are processed within 3 to 5 working days of receipt, depending on the test type.

If any samples are inadequate, contaminated, or degraded, new samples may be requested, incurring additional fees.

Common Issues to Avoid

Our experience since 2005 has highlighted some frequent pitfalls that can delay your results. Here’s how to avoid them:

• Complete the forms and envelopes first: Ensure swabs are placed in the correct envelopes.
• Handle swabs carefully: Avoid touching the cotton tips.
• Refrain from eating or drinking: Wait at least an hour before swabbing.
• Collect enough DNA: Rub firmly to ensure a sufficient sample.
• Air dry thoroughly: Wet swabs can damage the envelopes or contaminate the sample.
• Double-check the paperwork: Incomplete forms or envelopes lead to delays.

By following these steps, you can avoid common mistakes, minimise delays, and reduce additional costs for replacement kits or re-collection.